System Analyst April 2010 Present

UPMC, Pittsburgh, Pennsylvania


Supports 12 Servers and 250 computers at 17 locations

Installs and support proprietary software on all computers

Set up user cell phones on corporate emails

Troubleshoot user issues via remote sessions

Supports Windows 2008 servers using VMware

Travel to various sites to set up and repair computers

Move users data to new computers during upgrades

Rotates on call shifts with another tech

Manages Active Directory accounts of all users

Support Microsoft Office 2010,2007

Responsible for backing up users data on desktops and laptops





Systems Analyst October 2006 April 2010

iServe Technologies, Pittsburgh Pennsylvania


Installed and configured 2003 on servers

Installed and configured XP, Vista, Windows 7 and Ubuntu

Set up backups using Backup PC and Cobian

Monitored and checked backups using Backup Exec

Checking .tar backups in Linux servers

Recovered lost files for clients using their backup solutions

Installed Various Anti-virus protection software including Symantec Endpoint Protection

Built computers and installed all needed software

Ordering replacement hardware and software for clients

Installed Citrix clients

Set up clients on Open fire servers

Set up users in active directory


Help Desk Technician June 2006 October 2006

ANH Refractories, Moon Twp., Pennsylvania


Troubleshoot user hardware and software issues for customers worldwide, Built and repaired computers for users

Installed Citrix Client services and shadowed users
Installed VPN services on users laptops

Provided phone support for users worldwide
Used Active Directory to grant network access



Lab Assistant Coordinator, January 2005 May 2006

University of Pittsburgh, Pittsburgh, Pennsylvania


Oversee the operation and scheduling of two campus labs housing 230+ computers:
Coordinate weekly schedules for 20 work study students

Assist in lab services during overflow periods and staff shortage
Troubleshoot lab hardware issues

Repair computers for off-campus students
(system restores, virus and spyware removal, data backup)
Improve lab processes and functionality based on new technology and best practices


Network Admin Intern, April 2004 July 2004

University of Phoenix, Pittsburgh, Pennsylvania

Responsible for supporting the IT needs of University of Phoenix employees and students:
Set up workstations using ghosting software

Granted users access to the network
Installed anti-virus software as well as programs specific to each department

Installed file servers
Performed troubleshooting for end user issues





Computer Security, Bachelor of Science July 2009 -May 2011

Point Park University, Pittsburgh, Pennsylvania


Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous web site projects


Computer forensics, Associate in Specialized Technology November 2004-April 2005

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Specialized in security of computer files, learned about files systems and reconstructing data

Recovered files from floppy disks and hard drives.


Computer Networking, Associate in Specialized Technology July 2002-July-2004

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Learned networking basics, learned how to install and set up windows 9x, XP learned how to split up IP addresses into segments. Learned A+ Skills











MS Exchange






DVD Editing




Windows 7


Cobian Backup


Active Directory


Software installs


Racking Servers


Windows 8