SETH PHILLIPS.COM	pITTSBURGH pa 15211 JOBS@SETHPHILLIPS.COM
EXPERIENCE Systems Analyst April 2010 – Present UPMC, Pittsburgh, Pennsylvania Supports 250 computers at 17 locations Installs proprietary software on all computers Set up user cell phones on corporate emails Troubleshoot user issues via remote sessions Supports windows 2008 servers using VMware Travel to various sites to set up and repair computers Move users data to new computers during upgrades Rotates on call shifts with another tech Manages Active Directory accounts of all users when needed Support Microsoft Office 2010,2007 Support proprietary software Uses Windows 7 backup to backup user documents and .PST files Systems Analyst October 2006 – April 2010 iServe Technologies, Pittsburgh Pennsylvania Installed and configured 2003 on 10 servers Installed and configured XP, Vista, Windows 7 and Ubuntu Set up backups using Backup PC and Cobian Monitored and checked backups using Backup Exec as a daily task Checked .tar backups in Linux servers daily Recovered lost files for clients using their backup solutions Installed Various Anti-virus protection software including Symantec Endpoint Protection Built computers and installed all needed software on hundreds of computers Ordering replacement hardware and software for clients Installed Citrix clients on hundreds of computers Set up clients on Open fire servers Set up users in active directory Managed groups and permissions in active directory Racked and monitored servers in the Data Center Performed HTML editing on customers websites Help Desk Technician June 2006 – October 2006 ANH Refractories, Moon twp., Pennsylvania Troubleshoot user hardware and software issues for customers worldwide, Built and repaired computers for users, Provided phone support for users worldwide Installed Citrix Client services and shadowed users Installed VPN services on users laptops Used Active Directory to create and manage assign permissions for user accounts Lab Assistant Coordinator, January 2005 – May 2006 University of Pittsburgh, Pittsburgh, Pennsylvania Oversee the operation and scheduling of two campus labs housing 230+ computers: Coordinate weekly schedules for 20 work study students Assist in lab services during overflow periods and staff shortage Troubleshoot lab hardware issues Repair computers for off-campus students (system restores, virus and spyware removal, data backup) Improve lab processes and functionality based on new technology and best practices Network Admin Intern, April 2004 – July 2004 University of Phoenix, Pittsburgh, Pennsylvania Responsible for supporting the IT needs of University of Phoenix employees and students Set up workstations using ghosting software Granted users access to the network Installed anti-virus software as well as programs specific to each department Installed file servers Performed troubleshooting for end user issues EDUCATION Computer Security, Bachelor of Science July 2009 – May 2011 Point Park University, Pittsburgh, Pennsylvania Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous web site projects Using Java and Visual Basics. Computer Forensics, Associate in Specialized Technology November 2004-Apr2005 Pittsburgh Technical Institute, Oakdale, Pennsylvania Specialized in security of computer files, learned about files systems and reconstructing data. Recovered files from floppy disks and hard drives using Linux live disks. Computer Networking, Associate in Specialized Technology July 2002-July-2004 Pittsburgh Technical Institute, Oakdale, Pennsylvania Learned networking basics, Learned network troubleshooting techniques, learned how to install and set up windows 9x, XP learned how to split up IP addresses into segments. Learned A+ skills		Skills Damware VNC Logmein showmypc MS Exchange Zimbra Cpanel Dreamweaver DNS IIS Plesk DVD Editing XP 2003 Ubuntu Windows 7 Vista Cobian Citrix Active Directory Vmware Software installs Troubleshooting Racking Servers