pa 15211







Systems Analyst April 2010 Present

UPMC, Pittsburgh, Pennsylvania


Supports 250 computers at 17 locations

Installs proprietary software on all computers

Set up user cell phones on corporate emails

Troubleshoot user issues via remote sessions

Supports windows 2008 servers using VMware

Travel to various sites to set up and repair computers

Move users data to new computers during upgrades

Rotates on call shifts with another tech

Manages Active Directory accounts of all users when needed

Support Microsoft Office 2010,2007

Support proprietary software

Uses Windows 7 backup to backup user documents and .PST files


Systems Analyst October 2006 April 2010

iServe Technologies, Pittsburgh Pennsylvania


Installed and configured 2003 on 10 servers

Installed and configured XP, Vista, Windows 7 and Ubuntu

Set up backups using Backup PC and Cobian

Monitored and checked backups using Backup Exec as a daily task

Checked .tar backups in Linux servers daily

Recovered lost files for clients using their backup solutions

Installed Various Anti-virus protection software including Symantec Endpoint Protection

Built computers and installed all needed software on hundreds of computers

Ordering replacement hardware and software for clients

Installed Citrix clients on hundreds of computers

Set up clients on Open fire servers

Set up users in active directory

Managed groups and permissions in active directory

Racked and monitored servers in the Data Center

Performed HTML editing on customers websites


Help Desk Technician June 2006 October 2006

ANH Refractories, Moon twp., Pennsylvania


Troubleshoot user hardware and software issues for customers worldwide, Built and repaired computers for users, Provided phone support for users worldwide

Installed Citrix Client services and shadowed users
Installed VPN services on users laptops

Used Active Directory to create and manage assign permissions for user accounts

Lab Assistant Coordinator, January 2005 May 2006

University of Pittsburgh, Pittsburgh, Pennsylvania


Oversee the operation and scheduling of two campus labs housing 230+ computers:
Coordinate weekly schedules for 20 work study students

Assist in lab services during overflow periods and staff shortage
Troubleshoot lab hardware issues

Repair computers for off-campus students
(system restores, virus and spyware removal, data backup)
Improve lab processes and functionality based on new technology and best practices


Network Admin Intern, April 2004 July 2004

University of Phoenix, Pittsburgh, Pennsylvania

Responsible for supporting the IT needs of University of Phoenix employees and students
Set up workstations using ghosting software

Granted users access to the network
Installed anti-virus software as well as programs specific to each department

Installed file servers
Performed troubleshooting for end user issues




Computer Security, Bachelor of Science July 2009 May 2011

Point Park University, Pittsburgh, Pennsylvania


Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Created working prototypes for numerous web site projects

Using Java and Visual Basics.



Computer Forensics, Associate in Specialized Technology November 2004-Apr2005

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Specialized in security of computer files, learned about files systems and reconstructing data.

Recovered files from floppy disks and hard drives using Linux live disks.


Computer Networking, Associate in Specialized Technology July 2002-July-2004

Pittsburgh Technical Institute, Oakdale, Pennsylvania


Learned networking basics, Learned network troubleshooting techniques, learned how to install and set up windows 9x, XP learned how to split up IP addresses into segments. Learned A+ skills















MS Exchange







DVD Editing




Windows 7




Active Directory


Software installs


Racking Servers